Support
Have a question or ran into a problem? Send an email and I'll get back to you.
isak@datamus.noFrequently asked questions
Can anyone read my journal entries?
No. Entries are encrypted on your device before being stored or synced. The encryption key is derived from your passphrase, which only you know. Neither Skrive nor any third-party service can read your entries.
What happens if I forget my passphrase?
There is no way to recover a lost passphrase. Because the encryption key never leaves your control, we have no ability to reset it on your behalf. As long as you stay signed in on the same device, your entries remain fully readable regardless of your passphrase. But the passphrase is the only way to unlock your journal again if you sign out, switch devices, or reinstall the app, so if it's lost, all of your entries, including ones written before you subscribed, become permanently inaccessible. Store it somewhere safe.
How do I sign in on a new device?
Sign in with your email and password. You will then be asked to enter your encryption passphrase to unlock your journal on the new device. Your entries will sync automatically once the passphrase is entered.
How do I export my entries?
On Mac, go to File → Export as JSON orFile → Export as Text. On iPhone or Android, openSettings → Export Entries. Either way, this exports all your entries as unencrypted plain text so you can read them anywhere.
My entries aren't syncing. What should I do?
Check your internet connection and make sure you're signed in. If the problem persists, try signing out and back in. Entries are always saved locally first, so nothing is lost while offline.
How do I cancel my subscription?
On Mac, email isak@datamus.noand I'll cancel it for you right away. On iPhone or Android, your subscription is billed through the App Store or Google Play, so it has to be cancelled from your device's subscription settings rather than by me. Either way, access continues until the end of the current billing period, and your local entries are never deleted when you cancel.
How do I delete my account?
Email isak@datamus.no with a deletion request. I'll remove your account and all associated data from the server within a few days. Local data on your device is not affected and must be removed manually.
Is Skrive available on iPhone or Android?
Yes. Skrive is available on iPhone via the App Store and on Android via Google Play, in addition to the Mac app. Your entries stay encrypted and in sync across all your devices.